A businessperson with a briefcase of factories, logistics and growth charts shakes hands with a technologist carrying a toolbox of AI, cloud and code, in front of a city and bridge at sunrise
Bridging business and technology — together

AI / ML & Multi-Cloud Solutions for a Better World Architect

Dzoan Nguyen Tran

Hands-on AI Engineering · Data & MLOps · Multi-Cloud DevOps · SRE · FinOps

Customer-facing architect and hands-on engineer combining AI engineering, enterprise data integration and multi-cloud delivery—from discovery and architecture through prototyping, testing and delivery.

Let’s build it together

Tell me what you do. What are your pain points? What do you want to improve? What better business outcomes are you aiming for — and why not, what world do you want to build?

Talk to me directly, and we will do it together.

Cloud / DevOps / data
7+ years
AI / GenAI solutions
3+ years
Cloud savings (Gameloft)
~$40K / month
Engineers trained
200+

About

Portrait of Dzoan Nguyen Tran

Professional Profile

I’m a customer-facing AI solutions architect and hands-on engineer who enjoys turning real business challenges into practical solutions. I work alongside customers and engineering teams from the first conversation through discovery, architecture, building, testing and delivery.

I bring together AI and agentic workflows, enterprise data integration and multi-cloud engineering, using technologies such as RAG, AWS, Azure, GCP, OpenStack, DevOps and MLOps. What matters most to me is finding the right solution for the people who will use it.

Some of my work includes:

  • AI for the People: Built an agent platform to help customers explore AI use cases and onboard to Rackspace’s GPU-for-rent offering.
  • YES AI CAN: Built an internal “customer zero” platform where teams can develop and demonstrate reusable AI capabilities.
  • Banking AI agents: Built a credit and asset appraisal POC designed to make reviews faster and more effective while keeping human decision-makers in control.
  • Supply Chain AI Manager: Designed an AI solution for a major cosmetics company to support inventory planning and improve logistics speed and costs.
  • Gameloft: Improved production cloud and data operations, helping reduce cloud spending by approximately US$40,000 per month.

In all my projects, I listen to people, understand their pain points and help them build, together, a realistic solution that makes their work easier, faster and more efficient, with better results. This is my passion and my mission. It is what I love to do: not just building products, but building real solutions for human endeavours.

Currently I am working as a Multi-Cloud AI Solutions Architect & Hands-on Engineer at Rackspace Technology.

Focus:
Agentic AI, data integration and multi-cloud architecture
Location:
Ho Chi Minh City, Vietnam
Approach:
Customer-facing and hands-on
Languages:
English, French, Vietnamese (native level); good German
Citizenship:
French & Vietnamese
WhatsApp:
+84 908 618 075

Skills

One person. Three technical strengths. One human-centered mission.

AI / ML & Agentic Engineering

Building AI applications that connect models, knowledge and business workflows — with people in control.

  • Python, FastAPI & REST APIs
  • Generative AI & LLM applications
  • Flowise Agentflow V2
  • LangGraph & LangChain
  • Agent orchestration & tool calling
  • MCP & tool calling with human approval
  • RAG, embeddings & PostgreSQL / pgvector
  • Human review, citations & explainability
  • PyTorch & TensorFlow
  • Hugging Face
  • scikit-learn
  • Dataiku
  • LLM inference, vLLM & GPU sizing
  • React / TypeScript interfaces

Data Engineering & Enterprise Integration

Moving, validating and connecting enterprise data so AI and analytics can use it.

  • Python & SQL
  • PostgreSQL, Aurora / RDS
  • Couchbase & MongoDB
  • BigQuery, Athena & Redshift
  • Kafka event streaming
  • AWS Glue, ETL / ELT & data lakes
  • Data validation & transformation
  • Enterprise REST APIs & API Gateway
  • Document ingestion & retrieval
  • SAP MM / PP / SD integration design
  • Workday / CRM ontology design
  • Matplotlib, Seaborn & Plotly
  • Streamlit & Tableau

Cloud / DevOps / MLOps

Deploying and operating reliable, cost-aware systems on public, private and hybrid cloud.

  • AWS
  • Azure
  • Google Cloud
  • Alibaba Cloud
  • OpenStack & VMware
  • Docker & Kubernetes
  • EKS / ECS, AKS & OpenShift
  • Terraform, Ansible & Helm
  • Jenkins, GitLab CI & GitHub Actions
  • GitOps / FluxCD & OpenCenter
  • Linux & SRE operations
  • Prometheus, Grafana & ELK
  • MLOps architecture & model lifecycle
  • GPU infrastructure & cost-aware design
  • FinOps & cloud cost optimization

Business & Human Stack

The skills that turn technology into outcomes people can trust and use.

Business Stack

How I connect technology to business outcomes — practised in customer workshops and presales at Rackspace, consulting at FPT Software and FinOps at Gameloft.

  • Customer discovery
  • Requirements & workshop facilitation
  • Presales & solution positioning
  • Business process analysis
  • Solution architecture
  • Proof-of-concept design & demonstration
  • Cost optimization & FinOps
  • Technical communication & stakeholder alignment
  • Delivery, handover & cross-functional collaboration

Human Stack

How I work with people — grounded in years of supporting customers, training engineers and working across countries and languages.

  • Human-centered technology
  • Collaboration & knowledge sharing
  • Mentoring & training (200+ engineers trained)
  • Empathy & listening
  • Structured problem-solving (Kepner-Tregoe)
  • Curiosity & continuous learning
  • Responsible AI & human oversight
  • International, multilingual communication

Résumé

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Professional Experience — Vietnam

  1. Multi-Cloud AI Solutions Architect & Hands-on Engineer

    12/2024 – Present

    Rackspace Technology, Vietnam

    I lead cloud and AI readiness workshops to understand customer pain points, assess team skills and resources, and turn findings into solution architectures and working POCs — combining presales with hands-on engineering across OpenStack, VMware, AWS, Azure and Google Cloud.

    • Customer discovery and banking AI: led workflow, data and privacy workshops and built a private credit/asset appraisal POC for ACB using FastAPI, Flowise and PostgreSQL/pgvector — with specialist legal/compliance review, restricted agent/tool access, cited evidence and human decision authority.
    • Hybrid banking AI architecture: worked on a proposed Commonwealth Bank design using private OpenStack for the intended production environment, AWS Bedrock for AI experimentation and SageMaker for development, evaluation and MLOps. Production deployment was outside the demonstrated POC.
    • OSPC-to-Flex Migration Hub: built AnyClouds/zen2flex workflows for legacy OpenStack, VMware and hyperscaler workloads moving to Flex OpenStack — VM migration, validation, rollback and cross-region DR.
    • GPU sandbox and agent marketplace: worked with the AI team on an OpenStack GPU rental sandbox; independently built AI for the People, a no-code, ready-to-use agent library for banking, IT and e-commerce.
    • AI Model-to-GPU Flavor Calculator: built a model-to-GPU VM sizing catalog covering model size, precision, serving framework, context length and concurrency.
    • Internal enablement: created Kubernetes/OpenCenter training labs, contributed to an Open CLI test bench, built the Customer Zero AI initiative and an intelligent support platform for troubleshooting and knowledge-base workflows.
  2. Solution Architect Consultant — Cloud, AI & Enterprise Integration

    07/2024 – 12/2024

    FPT Software, Vietnam

    I designed enterprise cloud and AI solutions connecting fragmented documents and business systems with the decisions users needed to make.

    • Document and supplier copilot: architected an AI assistant for a camera company to retrieve documents, surface supplier information and support evidence-grounded recommendations using RAG, agent workflows and open-source LLMs.
    • SAP cosmetics supply chain: designed a copilot spanning three warehouses across countries to anticipate material shortages, coordinate inventory and support production readiness; defined SAP MM/PP/SD, FastAPI and Flowise integration with human approval.
    • HR planning copilot: designed an ontology layer above Workday, CRM and HR systems to connect people, skills, availability and project requirements for staffing.
    • Azure and AWS enterprise platform: designed multi-tenant PaaS and portal integration across billing, operations, HR and ERP — account/subscription structure, tenant onboarding, identity/RBAC and isolation boundaries.
  3. API Engineering & Technical Documentation Consultant

    04/2024 – 05/2024

    Accor Group

    I improved how developers navigate and understand an enterprise API portfolio, combining documentation architecture with integration analysis.

    • Audited and restructured API documentation; designed the portal information architecture and reusable interface documentation.
    • Analyzed enterprise integration requirements and evaluated AWS API Gateway migration options, translating findings into implementation guidance.
  4. Senior DevOps, FinOps & Data Engineer

    11/2019 – 04/2024

    Gameloft

    Within the team operating worldwide mobile-game and digital-marketing infrastructure across the Americas, Europe and Asia — a Montreal private data center plus AWS, Alibaba Cloud, Azure and GCP. My focus included operations, data tooling and FinOps.

    • FinOps: reduced cloud spend by approximately US$40,000 per month through usage analysis, infrastructure optimization and removal of obsolete data/storage.
    • Data engineering: worked with Kafka ingestion, AWS Glue, data lakes and Aurora/Couchbase/BigQuery integration; developed applications that reduced selected ETL processing times from approximately three days to a few hours.
    • Cloud migration: contributed to the team migration of approximately two-thirds of a 2,000-server bare-metal estate to cloud, primarily AWS and Alibaba Cloud.
    • Production engineering: operated EC2, Docker, Kubernetes/EKS/ECS and SQL/NoSQL environments (Aurora, MongoDB, Couchbase); supported Helm deployments and Jenkins/GitLab CI workflows.
    • Reliability: supported infrastructure automation, Linux troubleshooting, release recovery and SRE operations. Received three performance-related promotions.
  5. DevOps / Blockchain Engineer

    2017 – 2019

    Soramitsu

    • Worked on private blockchain infrastructure, including Bakong payment platform technology, using Linux, distributed systems, automation, APIs and secure operations.
  6. Technical Director

    12/2015 – 06/2016

    Ademax

    • Managed 10 presales and 10 technical engineers delivering enterprise video collaboration and infrastructure solutions.

Earlier Experience — Europe

  1. Senior Technical Support Engineer, L2/L3

    07/2006 – 12/2015

    Polycom

    • Supported and designed solutions for complex enterprise videoconferencing, networking and infrastructure incidents through L2/L3 support.
    • Trained more than 200 engineers; Employee of the Year (2007).
  2. EMEA IT Infrastructure Manager

    09/2000 – 08/2004

    Air Liquide

    • Managed EMEA infrastructure and vendor coordination, supporting modernization, reliability and business continuity across international operations.
  3. WAN/ISP Network Support Engineer

    09/1996 – 09/2000

    British Telecom, Paris

    • Supported WAN/ISP networks, handling customer incidents, network diagnosis and operational troubleshooting.

Education & Technical Foundation

  1. Telecom engineering

    AFPA ESIEE, Paris

Projects

Evidence of how I work: what each project was for, what I built or designed, and its real delivery stage. Hover or tap a card for a summary.

15 projects shown

Live AI Demos

  • Diagram of a proposed banking AI copilot platform: users and integrations, application layer, agent orchestration, workflow engine, GitLab MLOps and AWS staging
    POCFeatured

    Banking AI Copilot — Credit & Asset Appraisal

    Private credit and asset appraisal POC with human decision authority

    Rackspace Technology · ACB Bank

    A private credit and asset appraisal proof of concept that uses specialist agents, document RAG and cited evidence to streamline reviews — while human decision-makers stay in control.

    • Python
    • FastAPI
    • Flowise
    • RAG
    • Ollama embeddings
    • +2
  • Diagram of the cosmetics supply chain AI copilot platform with SAP S/4HANA, agent hierarchy, tool gateway with human-in-the-loop, and private MLOps
    POCFeatured

    SPARC — Supply Chain AI Copilot

    SAP-oriented planning and material readiness for a cosmetics supply chain

    FPT Software (architecture) · SPARC portfolio implementation

    A copilot design spanning three warehouses across countries to anticipate material shortages, coordinate inventory and support production readiness — with SAP integration and human approval.

    • SAP MM / PP / SD
    • FastAPI
    • Flowise
    • RAG
    • Agent workflows
    • +1
  • POC

    SDLC-AIcopilot

    Developer tooling and DevSecOps POC — AI-assisted SDLC with human oversight

    Personal project

    A 25-stage prototype of an AI-assisted software lifecycle — requirements, architecture, coding, test automation, security reviews, CI/CD and incident root-cause analysis — with people reviewing each step.

    • Python
    • FastAPI
    • React
    • pytest
    • MCP-style tools
    • +2
  • Internal tool

    YES AI CAN — AI Agent Factory

    Community lab: full-stack agent and ontology platform

    Rackspace Technology — internal

    An internal customer-zero platform for developing and demonstrating reusable AI capabilities for Rackspace teams.

    • Python
    • FastAPI
    • Streamlit
    • Flowise
    • LangGraph / LangChain
    • +3
  • Personal project

    EV Fleet AI Manager

    EV fleet and mobility intelligence demo lab

    Personal project

    A demo lab for electric-vehicle fleets: fleet command and vehicle health, charging network and route intelligence, ride-demand forecasting, and an ADAS model-improvement loop — “Drive, Observe, Learn, Predict, Optimize, Improve”.

    • Python
    • FastAPI
    • scikit-learn
    • React
    • TypeScript
    • +2
  • Public demo

    AI Model-to-GPU Flavor Calculator

    Model-aware GPU VM sizing for LLM inference

    Rackspace Technology

    A model-to-GPU VM sizing catalog that helps select GPU configurations from model size, precision, serving framework, context length and concurrency — to support configuration and cost discussions.

    • Python
    • LLM inference
    • vLLM
    • GPU sizing
    • FinOps
  • ProductionFeatured

    AI for the People

    Ready-to-use agent marketplace for business verticals

    Rackspace Technology

    A no-code, ready-to-use agent library for banking, IT and e-commerce that helps customers discover AI use cases and scope POC, MVP and production pathways — supporting onboarding to Rackspace’s GPU-for-rent offering.

    • Agentic AI
    • No-code agents
    • OpenStack GPU
    • Kubernetes / OpenCenter

Agentic AI & Governance POCs

  • POC

    MicroCredit Advisor

    Rural AI platform POC — two copilots on one shared platform

    Personal project · independent demo

    A working POC with two AI copilots: a Rural Finance Copilot for agricultural micro-credit, and a Project Monitoring & Impact Copilot for rural development projects — with cited answers and human approval.

    • Python
    • Docker
    • RAG
    • Ollama
    • Human-in-the-loop
    • +1
  • POC

    TrustChain AI

    Human-governed, Web3-verifiable autonomous AI agents

    Personal project

    An AI treasury agent investigates supplier invoices inside a system where it has no authority to move money: policy decides, humans approve, and a blockchain makes the audit record tamper-evident.

    • Python
    • FastAPI
    • RAG
    • Policy engine
    • Smart contracts
    • +1
  • POC

    KATS — KT AI Enhanced Ticket Support System

    AI troubleshooting built on Kepner-Tregoe problem analysis

    Personal project

    A support-ticket workflow built on a 10-step troubleshooting action plan rooted in Kepner-Tregoe problem analysis, with an AI agent that finds the shortest path to resolution from the knowledge base, customer history and problem register.

    • Kepner-Tregoe
    • RAG
    • PostgreSQL / pgvector
    • Local LLM
    • HTML / JavaScript
  • POC

    HumanAISentinel

    MCP runtime security and guardrails POC

    Personal project

    A prototype guardrail layer for AI agents: policy evaluation, risk checks, human escalation, audit, and detection of unauthorized tool use.

    • Python
    • FastAPI
    • MCP-style integration
    • Guardrails

AI Research

  • POC

    MLM — Meaning Language Model

    Understand meaning before predicting language

    Personal research project

    A research POC that asks what is happening, who is involved and what information is missing — then scores a Transformer's next-token candidates against that structure.

    • Python
    • Transformers
    • NLP
    • Knowledge graph
    • AWS EC2
  • POC

    ACM — Actions Consequential Model

    See what an action changes before taking it

    Personal research project · builds on MLM

    Built on the Meaning Language Model, ACM predicts what an action does: its consequences for the actor, for those it affects and for other actors’ goals — across a blast radius from the place it happens out to society and the earth.

    • Python
    • Knowledge graph
    • Vector search
    • NLP

Cloud, Data & FinOps

  • Internal tool

    AnyClouds / zen2flex Migration Hub

    OSPC-to-Flex OpenStack migration workflows

    Rackspace Technology

    Migration workflows for legacy OpenStack, VMware and hyperscaler workloads moving to Rackspace Flex OpenStack — covering VM migration, validation, rollback and cross-region DR.

    • OpenStack
    • VMware
    • Linux
    • Windows
    • Kubernetes / OpenCenter
    • +1
  • Production

    Cloud FinOps & Data Operations at Gameloft

    ~US$40K/month cloud savings and faster ETL for a global gaming estate

    Gameloft — contribution within the infrastructure team

    Production cloud, data engineering, reliability and FinOps work for worldwide mobile-game and digital-marketing infrastructure across a private data center, AWS, Alibaba Cloud, Azure and GCP.

    • AWS
    • Alibaba Cloud
    • Kubernetes / EKS
    • Kafka
    • AWS Glue
    • +6

Architectures

Systems, workflows and reference architectures I designed or contributed to across AI, data, banking, multi-cloud, MLOps and supply chain. Each one is labelled with its real status — most are reference or proposed designs, not deployed systems.

9 architectures shown

Certifications & Learning

Professional certifications are labelled “Certification”; courses and programmes are labelled “Course”.

Cloud & infrastructure

  • AWS Certified Solutions Architect – Professional

    CertificationAmazon Web Services

  • AWS Certified Cloud Practitioner

    CertificationAmazon Web Services

  • Google Cloud Professional Cloud Architect

    CertificationGoogle Cloud

  • HashiCorp Terraform Associate

    CertificationHashiCorp2024

  • Cisco networking — CCNA, CCNP, Firewall

    CertificationCisco

AI & MLOps

  • Dataiku Machine Learning

    CertificationDataiku

  • Deep Learning Specialization

    CourseDeepLearning.AI

  • Machine Learning in Production

    CourseDeepLearning.AI

  • MLOps Platforms: SageMaker & Azure ML

    CourseDuke University

  • Generative AI

    CourseGoogle Cloud

Software engineering

  • Software Architecture Case Studies

    CourseUniversity at Buffalo, Coursera

  • Advanced Python

    CourseUniversity at Buffalo, Coursera

  • REST API Engineering

    CourseUniversity at Buffalo, Coursera

  • Blockchain Fundamentals

    CourseUniversity at Buffalo, Coursera

Business & leadership

  • Kepner-Tregoe Certified Problem Solver

    CertificationKepner-Tregoe

  • Learning Science Techniques

    CourseCoursera

  • MBA Essentials

    CourseUdemy

  • Technology Leadership in the Age of AI

    CourseIn progressUniversity of Maryland, Coursera

Technical foundation

  • Telecom engineering

    EducationAFPA ESIEE, Paris

Contact

Open to conversations about AI, data and cloud solution architecture — remote or hybrid. Email is the fastest way to reach me.

Download my résumé (PDF)